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Insurance Collision Center

55  Reviews

(310) 264-1723
2500 Santa Monica Blvd
Santa Monica, CA 90404-2012
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Phone Numbers

main:
(310) 264-1723

Vanity City Name

Santa Monica

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Average Rating (55)

campbellwilliam8401

Picked up my 2008 Honda Element from ICC, and well what can I say? That’s easy...... This is the second time my car has been in their hands and let me add that I can honestly say that I hope my car will never need repairs again, but if I ever need a repair shop service again I wouldn't stop to think of looking for a shop, I will definitely bring my car back to them. The Staff at ICC is "AWESOME” they are very professional, and efficient at what they do. Honestly I give them a 20 star rating. Through out the whole process, they were in communication with me regarding every phase my car was going through. Free of charge, and they also did a complete detail on my car. Wow! They left my car looking like new. From now on this will be my shop of choice, and definitely recommend that whoever a repair needs shop that they take their car to ICC Santa Monica, it will surely be in Great hands.

sandraaffleck2

Unfortunately, I got in an accident two months ago. ICC Collision Center was recommended by Mercury Insurance, so I went with their recommendation. I was very pleased with their customer service as well as the wonderful job they did with repairing my vehicle. My damages took a little over 3 weeks to make the repairs, so the only downer side was getting a rental car for that period of time. I really missed all the comforts of my own car. ICC delivered my car to me the day they promised and I commend them for that. I highly recommend ICC if you are looking for quality work and service. The staff is wonderful and they explain everything in detail. Love them!!

gwynethashton0

They are not only doing very good job on the car, they are also have excellent customer services. They willing to help you with everything that you need to get your car done. All I can say, there is no doubt about their works. They are deserved all the stars and many more.

perris.dudley2992

My car looks like new, better than new. Very professional and awesome guys in here.

williamsplitter

Small businesses in LA could learn a lot from these folks. They not only perform a superlative service, but they respect their customers. It is inconceivable that one can find a better body shop in LA, if not a better family-owned business of any sort. Integrity. Based on my only very brief experiences with them, I can see why they receive such stellar ratings.

michaelhaney040

I brought in my Prius after an accident that basically left the whole front end of the car out of commission cosmetically though it ran fine. I planned to take the bus or walk back to my house, about two miles away, after I dropped off my baby but they offered me a ride and a nice man drove me back to my house. They called me the next day with a quote. My car was ready two days EARLIER than they told me it would be and when I picked it up it looked better than the day I bought it, gorgeously clean, shiny and detailed. Also, the repairman offered to fix some scratches from a previous accident for free! I can't say enough good things about this place and if (heaven forbid) I need my car fixed again; I will bring it here with confidence.

rogerwhite907

Amazing work and amazing service enough said. Thanks.

simpsonpauline3

ICC is a fantastic shop. I was paying out-of-pocket to repair my Audi A4. Omar gave me a very fair price that was much lower than the last shop that repaired my car. The work was perfect, completed on time, and they gave excellent communication. What more could you ask for? I also asked them to color sand, polish my car, and to have it detailed. The results of both were excellent.

roycemeeker

Great work! Very easy to work with. I recommend ICC Collision Centers!

smithemily681

OMG In the past I've cringed after getting auto body work done as I'm sure everyone else does! Thanks to Tony, Omar and their receptionist Sharon that was not the case this time around! They took care of me like I was family.

anthonyebert686

I'll make it short to the point! 1) As good as you can get on the paint job and so far so good. 2) Well done in promised time frame. 3) Great communication - Friendly. 4) The price is right for the job done. They deserve 5 stars from me.

trimblemargaret30

I had a pretty heavy accident in my BMW. A friend referred me to ICC Collision Centers; the shop arranged a rental car and dealt with insurance company. The car turned out great it was repaired it to like new condition. The paint color and texture was astounding. They kept me informed throughout the whole repair. The lifetime warranty is great assurance which took fear out having my car repaired especially after this type of accident.

rickyjohnson495

Service was GREAT. The moment I walked in I was treated well. They offer refreshments and get you out the door so fast; I honestly don't have much to write about. VERY quick and efficient place.

leocarpenter447

People here are very honest and kind. They did really good job on fixing damages. Plus they cleaned up my car really nice before they handed it over to me. I strongly recommend this place to all of my friends.

patriciareardon181

I can't say enough great things about this body shop. Although the location is inconvenient for us, it is worth the trip. Omar is very genuine and trustworthy. Our car was repaired beautifully, looks like NEW! Thank you ICC for the GREAT SERVICE!!!!

patjames789

Honestly, it's scary for girl to handle auto stuff... especially getting an honest price quote and honest service. You can most definitely count on this place for TRUE quality work.

stephenwebb52

Brought in my vehicle in 2010 it is now 2013 and my bumper still looks new. I am so happy with the work ICC did on my car. Thanks!

henryclaver

Brought in my Toyota Prius after a nasty accident wrecked the front end. They gave me a great quote and worked with my insurance. Charles and the other guys there got my car completed on time and without any headache. VERY easy, I would definitely use them again... hopefully I won't have to.

vectorjonas4

Another great experience at ICC Collision Centers. Got into a major accident on Friday night, and had no idea what to do next. Went to Omar, and he set me up with my car rental, and took care of all my insurance stuff. I can say that there is nowhere else where you can walk in and leave knowing that all your problems are being taken care of by experts. I recommend this shop to everyone, everywhere, and you won't be disappointed!

gabrielbentley36

Great customer service. I've had to go here twice in the past 3 months and I have left with an awesomely new-looking car and perfect service. The first time I was responsible for the accident so I had to pay my deductible and the second time was completely free. They have worked on both the front and rear ends of my car and I have been happy all around. They did take slightly longer than the initial quote (7 business days) for the front end the first time (~2 weeks) but there was a sizable amount of damage. They quoted me 4 business days for the back but it only took 3! God forbid I have another accident, but I know I am coming back here if I do! :)

gabrielbentley36

Great customer service. I've had to go here twice in the past 3 months and I have left with an awesomely new-looking car and perfect service. The first time I was responsible for the accident so I had to pay my deductible and the second time was completely free. They have worked on both the front and rear ends of my car and I have been happy all around. They did take slightly longer than the initial quote (7 business days) for the front end the first time (~2 weeks) but there was a sizable amount of damage. They quoted me 4 business days for the back but it only took 3! God forbid I have another accident, but I know I am coming back here if I do! :)

jenna0paxton131

I picked my daughter's BMW 325i today. It had been rear ended while I was caring for it after she went out of town. ICC had replaced the rear fender and a side panel. They did amazing work. I have been bringing my car body work here got a dozen years and have consistently recommended him to friends and family and get great thanks for the recommendation.

trevorgore69

My brother recommended ICC to me. Once I arrived with my dented car (the dent was there far too long!) I was greeted with information, detailed explanation and assurance that my car would be in good hands. I received professional follow up calls on when my car would be ready. Once my car was ready it finally looked brand new, the paint job matched the original and my eyesore of a dent was gone. I will definitely recommend this ICC Collision Centers to everyone.

vivanthomas44

Great work, friendly employees. I took my Lexus in for bumper repair. It only took them one day. Looks awesome. I don't trust anyone else with my car. They use nothing but the best paint on their customer's cars.

leonalawson1

Somebody hit my car on a parking lot and as usual left no message. I had to fix and paint rear panel. The job was done very well and I am very happy with the results.

isabelswan0

I got in a pretty bad accident and was real worried about finding a good body shop to take my car to for repairs. With so many shops out there how do you know which one to choose? Well, after shopping around and taking referrals from friends I ended up at ICC Collision Centers and very glad I did. My Service Writer Tony is a real cool, honest guy who values good customer service as he'll go over step by step on what needs to be done for repairs. He is very communicative with you and will find ways to save money but at the same time have quality repairs. My car looks great now with the car looking real nice and clean. So, if you're looking for great quality work and great service I would recommend ICC Collision Centers.

dylanzapata324

ICC is awesome. I had a nasty dent on the crease of my trunk a very hard place to fix a dent. I would have been happy if he got 3/4 of it out. Well they got it all out you can't even tell it was there. Great service!!!!

bowdenallen888

Very pleased with the quality of work done. ICC have been extremely courteous and ensured that my auto body work and paint job are done right. There is no other place I would take my Camaro SS to. Very happy!

joevalverde748

Very professional collision repair center. Tony was in charge of my repair and would update me every couple of days. Every time I went in the employees all remembered me by name. My car came out looking brand new.

johnlester654

I needed to paint a bumper; I called several places in Santa Monica. And ICC gave me the best price. I was very satisfied with the quality of the work and the time that it took to have their work complete. I will go back to them again.

elizabethbecker543

This is the only place I have ever used to repair my car, and I see no reason to try anywhere else. �They are friendly, and get the job done! �If you need car repairs, I recommend ICC Collision Centers!

samuelcabrera281

I needed repair work on my 2012 Toyota corolla. The staffs at ICC Collision were very professional in handling what I needed. From the estimate process to the pickup of my repaired car, I was very satisfied. Omar took care of me, and I am very much appreciative of the service they provided. The corolla looks good as new. One can't even tell that it had body damage and has been repaired. I highly recommend ICC Collision centers.

richardperrin868

Highly recommended! I have taken two cars down here; they go above and beyond to help their customers. Everything they fixed looks brand new and they even took some extra time to touch up spots that had nothing to do with the accident, and buff out my headlights. I trust these guys with all my cars. Thanks Tony!

arlenevanhook

My husband and I have used this shop twice in the last few years. A few years ago my Miata was hit with something that flew off a van in front of me. A few large dents and a lot of paint damage. When it came back from the shop it looked perfect! More recently we had to take my Honda in because someone turned left in front of it. While I didn't end up getting repairs done (car was totaled) I was still extremely happy with my visit. Great customer service and very helpful.

cindypholer2697

These guys are awesome! I've been there twice and both times the work was done quickly and looked great! The price was better than anywhere else too. I recommend them to everyone. I trust them completely.

jeffreybynum1

ICC did a fabulous job repairing the rear fender on my new Mercedes 550S. �Professional and prompt service. They receive extra points since their estimate was significantly lower than any of the other estimates I received.

paulwalker0002

Wow is all I can say fantastic job in all areas. All of their mechanics are friendly and helpful in all ways.

grantesther33

Amen they are great folks to work with! I definitely agree with the positive reviews given for this company! Worked with them once and I can say they definitely give the right amount of support and attention needed by clients.

george.maxell

Don't get in a collision! If you do, come here. The staff's very knowledgeable and they were able to fix my car as if nothing happened.

ophelia_dunton

Everyone was so gosh darn helpful it's wonderful businesses like this exist still.

davidfox412

I had a friend refer me to ICC and all I can say is, we are still friends. Superb job!

laurahill570

There is no one better than ICC for auto body repairs!!! I have been a customer for many years- They give you and your car the royal treatment.

bezadzeller

Fantastic service! �Had my Maserati repaired after someone hit me, and you cannot even tell that work was ever done! �Excellent workmanship, pricing, and overall service! �Will definitely use again and again!

j.harold220

Polite staff and my truck looks amazing, thanks to the time and effort they've given me from the start of the transaction till the end.

sylviarecartes

It feels good to know that your bodyshop has got your back, especially as a woman. I've been to ICC a few times for both minor and major repairs and I have been 100% satisfied each time. They always answer my calls and emails quickly, and provide me with honest and accurate information. They value my business no matter how big or small and always treat me with respect. I wouldn't even consider going anywhere else to get body work done. ICC has amazing customer service and amazing work ethic.

andrewlopez394

I got into an accident on Valentines Day on my way to pick up my wife for dinner. What a disaster. After getting through all the ordeal of dealing with the guy who hit me and trying to get his insurance to call me back I go so frustrated that I took my car to the shop to see how much it would cost. The guy at ICC was really helpful, he contacted the insurance company for me and was able to get someone on the phone to help me right away. I was really impressed because I couldn’t get anywhere until I went to ICC. Well my car got fixed and it looks great. My wife and I celebrated Valentines a little late but everything turned out just fine.

kyla_irvin

Always watch the road...I looked away for one minute to grab a CD and I ran over a piece of tire laying in the road. Messed up the front of my car pretty bad. Thanks to this place my car is all better. Now I am better at paying attention.

paulcampbell535

Went in for an estimate for some minor scratches on my bumper. �He gave me an estimate for $400, which is already $200 lower than what I received from other shops. �But instead of taking my money, he told me it was unnecessary to repair the whole bumper for small damage like mine and called someone over to apply some touch up paint on the spot! Whole thing only took about 5 minutes. This in a honest business where customers really come first. �We need more places like this!

tadmarquise

Awesome people, nice facility, would totally recommend.

garylewis267

I have a vintage car and I got hit on the side.I was a little afraid to go to have it fixed as not so many body shops can handle the special colors and the parts of a vintage vehicle.I first met with Edvard who told me they could do the work. He is very straightforward, nice and honest.No typical Los Angeles BS... more of a East Coaster. I do like that a lot!!! He told me they can do the work. Period, no worries they will take care of all. Then I worked with Peter and he was reassuring me, he assisted me and helped me in anything I asked. Very nice, professional guy. Last, but not least, Monica, a very friendly and nice person. She was courteous and helpful. She is a hard worker!!! The car was splendid. Like new. You would never tell a work was done on the car. What can I say? I am fully satisfied, happy and I would go back no questions. Thank you ICC, you are a great team.

jacobnovak

Excellent services. Great work, and very friendly.If you get into an accident or need to fix dents etc... go see these guys they are great with customers service and you can trust them with a work perfectly done. Definitely recommended.

rocky m

I have been a loyal customer of ICC for over two years now and wouldn't take my Volvo anywhere else. They never cease to impress me with honesty and professionalism. I have come in here a couple times pretty frustrated after some minor fender benders to my car they always quickly assessed the situation and gotten me out the door in no time. Tony stays in contact and follows up with everything, even after getting your car back he calls to make sure everything is ok! Plus, he truly goes above and beyond to find me the best deal.�I really can't say enough about this place. Body work is always done beautifully and timely!

jayson.gaines0000

Never been in an accident didn't know what to expect. It was both the worst (the accident) and best (the repairs/service) experience ever. Thank you guys.

geraldh.

This team of professionals delivered precisely on their promise. They repaired my vehicle, on-time, and on-budget -- all with a good-natured and honest approach to doing businesses. My ride is in mint condition again, thanks to ICC!

richardy

I live in California for the beautiful weather, not the traffic. I was recently in an accident my car was close to being un-repairable but the folks over at ICC took great care of my car and me as a customer I couldn't be happier.

1.1 Miles

(310) 264-1723

2500 Santa Monica Blvd, Santa Monica, CA 90404

"Picked up my 2008 Honda Element from ICC, and well what can I say? That’s easy...... This is..."

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